We provide onsite as well as remote infrastructure management and technical support to enterprises in order to help reduce their cost of operations and provide continuous monitoring and management services. Our technical support services consist of hardware and software product support and product usage data analytics for companies engaged in creating enterprise class hardware products and software applications. We offer multi-channel (email, web, chat and voice) and multi-level support (Level 1, Level 2 and Level 3).
We manage IT infrastructure for many of our Global 1000 customers. We have well defined Service Level Agreements (SLAs) that provide customers with the assurance of consistently superior performance.
Integrated Service Management
Our integrated service management offers efficient, effective solutions for integrating people, processes, and technology. The flexible solutions combine system-specific tools and resources dedicated to surveying and maintaining performance of business-critical elements. The integrated service management process cycle revolves around three primary components: process administration, automation, service team.
Network Management
Our portfolio of network services provides customers with responsive, fully integrated networks that connect their enterprise and ensure dependable, highly secure, real-time access to people and information. Services include Network Audit, Network Architecture, Network Integration, Remote Network Outsourcing, Network Management and Support.
Server and Backup Management
We help our customers manage their server environment and backup effectively to maintain performance at optimum levels. The server and backup management offerings ensure that server parameters and operating systems are administered and tuned well. The offerings span multiple environments, platforms, operating systems and tools. Among other things the service deliverables also include Operating system administration, Performance monitoring of servers (monitoring CPU, disk space, memory utilization) and fine tuning, Management of upgrades and patches, first level diagnosis of server problems and escalation of hardware problems to vendors.
Database Management
Our database services provide for secure, optimal management and increased database productivity. The services range from database design and enhancement to installation / upgrades, backup / restoration and performance and capacity management. We have a proven track record with database management systems in multiple systems and environments.
Messaging System Administration
Our messaging systems management services helps customers by ensuring smooth functioning of messaging systems. Our offerings address the complete management of messaging systems, providing these services for
Microsoft® Exchange™ with Microsoft® Outlook™
POP-based messaging infrastructure
Exchange 2000
Netscape
Lotus Notes
The services include administration of mail servers, user account management, backups and transaction log management, management of post offices and mailboxes, management of internet mail systems and implementation of mail policies among other things.
Helpdesk Services
Our helpdesk services include automating existing Helpdesks to installing new ones, consolidating IT helpdesks to incorporating web-enabled support. The helpdesk professionals work with tools like Computer Associates' (Advanced Helpdesk), Remedy, Network Associates, Magic Helpdesk, etc. These services include:
Setup a help desk (Single Point of Contact) for IT users
Implement leading help desk technologies such as Remedy, advanced Helpdesk (CA), Magic Help Desk, Track-IT, etc.
Run onsite and remote Helpdesk to support desktop and server issues
Create and maintain knowledge base for Helpdesk users
Support users on desktop applications and office productivity tools
Desktop Management
The service offerings in this area include desktop computer configurations, standard office application management and support, technology refresh upgrades, Personal computer maintenance through single point of contact, IT help desk services - single point of contact for problems and service enhancements etc.
Storage Management
We help our customers design, implement and monitor an effective Storage Resource Management Policy. This ensures that storage devices such as disks and file systems are kept available for business usage and to meet SLAs. It greatly reduces the effort and time spent on managing storage farms and backup jobs. The result is operational efficiency, higher utilization of storage/backup infrastructure and reduced total cost of operation.
