IT Infrastructure Services

Infrastructure Management Services

Across the globe CIOs are asking the same challenging questions that you are. How can you get the maximum, out of your existing IT infrastructure? Can you leverage IT infrastructure for business growth and innovation? Infinite’s IT infrastructure services help businesses to be more agile and flexible, addressing demands such as ramp-up or ramp-down considering the prevailing macroeconomic scenario.

Why Infinite?

  • We help you craft an infrastructure management strategy that can become a sustainable competitive advantage by allowing for faster time to market, enhanced customer and employee satisfaction.
  • Dedicated practice within the organization with core competency of IT Infrastructure Services, Monitoring, Cloud Computing, Virtualization and Management Services across market segments.
  • Global delivery model using dedicated/shared Operations Centers for remote infrastructure monitoring/management and Application support.
  • Aligned with global best practices such as ITIL V3, CMMi L5 Services, ISO27001, PCI DSS L2 etc. to deliver services globally.
  • Based on both shared and dedicated operating centers thus providing cost saving solutions and value-add services to “our customer” and “our customer’s customer.
  • Our DevOps model helps organizations seamlessly bridge the gap between Development and Operations team leading to faster business agility through Continuous Development, Continuous Integration and Continuous Deployment.
  • We offer industry leading ServiceNow capabilities

Service Offerings

Infinite’s RIMM services can help design, build, run and manage your IT infrastructure services in a flexible manner that enables better integration with existing processes and resources. Our suite of service offerings addresses virtually every aspect of the IT infrastructure. The service is enabled by iTaaS, our cloud based approach to IMS.

  • Infrastructure Management.
  • Database Management.
  • Application Management.
  • Network Management.
Infinite’s array of offerings help you overcome challenges related to data growth, system performance and scalability, effective utilization of resources, energy consumption, tracking and handling of assets, migration to new environment and network congestion. We achieve this via iTaaS, our cloud-based approach to IMS brought alive through our datacenter management services that are designed to help you reduce IT Infrastructure and operational costs, achieve higher service and performance levels while managing IT infrastructure efficiently and effectively.

  • Request / problem management.
  • Management of incidents.
  • Processing of incidents.
  • Work around & resolutions.
  • Deployment of patches.
  • Root cause analysis.
  • Interaction.
Infinite’s mature production support management process is one which enables effective capturing, reporting, tracking and resolution of issues your IT infrastructure may face. This process supports a distributed delivery environment, wherein work responsibilities can be effectively divided between various organizations depending on the request or problem identified. It draws its strength from the grounding in the ITIL/ITSM framework.

Our offering includes:

  • Deployment.
  • Analysis & Design.
  • Audit.
  • Capacity Management.
  • Configuration Management.
  • Performance Management.
  • Fault Management.
Our network management services ensure that bandwidth providers meeting the committed Service Level Agreements. We work towards enabling network performance that meets the needs of users and explore ways to enhance it. Can network elements meet scalability requirements that new applications deserve? What is the return on investments on the network? iTaaS, Infinite’s cloud-based approach to Network Management has been to provide real answers to these questions.

Our offering includes:

  • Deployment.
  • Analysis & Design.
  • Audit.
  • Capacity Management.
  • Configuration Management.
  • Performance Management.
  • Fault Management.
Infinite accelerates the transformation of your end user environment, enabling them to work smarter and better. However specific your end user computing needs may be, Infinite can design, build and manage an efficient, collaborative and agile workplace for those who make your business tick. We make this possible via iTaaS, our cloud-based, on-demand approach to IMS.

Our offering includes:

  • DAsset Management.
  • IMAC’s and Break-fix.
  • Desktop / Laptop Support.
  • IT Helpdesk and Service Desk.
  • First Level Extended IT Help Desk/ Service Desk.
  • Remote Logging-in to the Point of Failure and applying relevant SOP for Resolution Desktop Application Packaging & SW Distribution Services.
  • Desk Imaging (Build).
  • Patch Management.
  • Software Distribution.
  • Desktop Migration & Management.
Our Cloud & Virtualization Services include strategy and advisory services on Cloud adoption, aggregation and consolidation of infrastructure into the cloud. We also provide end-to-end cloud enabled managed services providing a management platform for rapid, self-service provisioning, taking out the challenges of deploying workloads on virtual machines. In addition to this, we provide services for virtualization of server, storage, database, network, desktops as well as virtual infrastructure monitoring and management
Our DevOps practice’s goal is to automate the software development and deployment process combining the three core areas of Continuous Integration, Continuous Delivery and Continuous Deployment to provide consistency and standardization across environments, low risk releases and faster deployment of full and partial builds.

Simplify and transform your business operations!