Why Organizations Need to Use AI to Revolutionize IVR
In this featured article on The Fast Mode, Vinodh Gandhi (SVP – Communications) explores how artificial intelligence is transforming traditional IVR systems into intelligent, conversational platforms. By enabling context-aware interactions, faster resolutions, and personalized experiences, AI-powered IVR is helping organizations redefine customer engagement and drive operational efficiency. The article highlights why now is the time for enterprises to move beyond outdated menu-based systems and embrace AI for smarter voice-driven journeys.
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