News / What Are Some of the Most Common Mistakes in Implementing Technology in Healthcare Systems?
By Sanjay Govil, Nov 30, 2016

Q. What Are Some of the Most Common Mistakes in Implementing Technology in Healthcare Systems?

Implementing technology in healthcare systems can be inherently risky; integrating unknown systems without the right processes in place can lead to security breaches, unsecure data and mishandling of patient records. However, the key word in avoiding mistakes is preparation. In my experience, here are some of the most common mistakes and potential fixes:

First, it is important to focus on both user requirements and usability for end-users. If a system is complicated for an end-user, the focus is less on security than on being able to use it. If a solution is easier to use—keeping in mind system integrity—the more likely it is for the end-user to adhere to all security protocols.

It’s also crucial to make sure all systems are interoperable—that is, when different IT systems and software applications can communicate, exchange data, and use information that has been exchanged between systems. This can be tricky because interoperability often requires more buy-in as it affects other systems. The data exchange should be seamless, as both an application program interface and extract, transform and load (ETL) (the process of extracting data from source systems and bringing them into a data warehouse) should always match up, and it is essential to strike an appropriate balance between maintaining security while increasing efficiency to help avoid cyber attacks.

Another common mistake is not having a plan to deal with errors and outbreaks—a continual evaluation of the weakest points of the security in any system. Not all organizations have the capacity or bandwidth to do rigorous quality testing but should have a plan set in place in case an outbreak does occur


Sanjay Govil
Founder and Chairman
Infinite Computer Solutions
Rockville, MD

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