Press Releases / Infinite Computer Solutions Named 2013 CRM Excellence Award Winner by CUSTOMER Magazine
May 06, 2013

Infinite Convergence's Enterprise Messaging Service Honored for Helping Clients Improve CRM

ARLINGTON HEIGHTS, Ill., May 6, 2013 (GLOBE NEWSWIRE) -- Infinite Convergence Solutions, a next-generation wireless messaging and mobility solutions provider for carriers and enterprises, announces that TMC, a global integrated media company, has named its Enterprise Messaging Service (EMS) a recipient of a 2013 CRM Excellence Award, presented by CUSTOMER magazine. CUSTOMER has been the premier publication in the CRM, contact center and teleservices industries since 1982.

"In today's mobile world, it's necessary for enterprises to establish close connections with their clients. Text and multimedia messaging continues to be the most ubiquitous form of communication across the globe," said Anurag Lal, CEO of Infinite Convergence Solutions. "EMS enables organizations to engage with their customers, employees and business partners in the most effective and compelling way."

EMS builds upon Infinite Convergence's carrier-grade messaging platform, which currently enables 130 million subscribers to exchange 900 billion mobile messages annually. With features such as global reach, delivery assurance and end-to-end secure delivery, as well as a user-friendly web portal, campaign manager, opt-in/opt-out capabilities and messaging analytics, Infinite Convergence's EMS maximizes its platform to provide superior enterprise messaging capabilities. Customizable for a variety of industries, including financial institutions, travel and hospitality and healthcare, enterprises can use Infinite Convergence's EMS for time-sensitive and confidential communications.

"The 14th Annual CRM Excellence Awards has recognized Infinite Convergence for being a true CRM partner to its customers and clients," said Rich Tehrani, TMC's CEO and Group Editor-in-Chief. "Infinite Convergence has demonstrated to the editors of CUSTOMER magazine that EMS improved the processes of their clients' businesses by streamlining and facilitating the flow of information."

Based on hard data, the CRM Excellence Awards rely on facts and statistics demonstrating the improvements that the winner's product has made in a client's business. Winners were chosen on the basis of their product or service's ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.

The 2013 CRM Excellence Award winners can be found in the May issue of CUSTOMER magazine.

Infinite Convergence will be showcasing EMS at CTIA 2013 later this month, exhibiting in booth 3657.

About Infinite Convergence

Formed in 2010 as a result of an alliance between Infinite Computer Solutions (BSE:533154|NSE:INFINITE) and Motorola (now Nokia Siemens Networks), Infinite Convergence provides innovative messaging and mobility solutions and next-generation wireless communication technologies to mobile operators and enterprises. Currently supporting more than 130 million subscribers globally, Infinite Convergence offers a complete range of scalable Enterprise Messaging Services, Rich Communication Suite, Converged Messaging, Public Safety Messaging, SMS, MMS, and Gateway solutions for businesses and Tier 1 wireless operators globally. Headquartered outside Chicago, Infinite Convergence employs 200 people in the USA, India and Singapore. Infinite Convergence Solution is a wholly owned subsidiary of Infinite Computer Solutions.

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