May 01, 2015
Enterprise Messaging Service (EMS) Honored for Helping Clients Improve CRM
CHICAGO – May 01, 2015 –Infinite Convergence Solutions a carrier-grade next-generation mobility solutions provider, announced today that TMC, a global, integrated media company, has named its Enterprise Messaging Service (EMS) as a recipient of a 2015 CRM Excellence Award, presented by CUSTOMER magazine. This is the second year in a row that EMS has received this award.
EMS’s proven and award-winning technology allows enterprise businesses to communicate with customers, partners, and clients globally via text, picture, video, and audience messages in a cost-effective manner. With EMS, businesses can customize communication campaigns to support business growth strategies, enhance customer loyalty and increase employee productivity and revenue.
“Mobile messaging is becoming the standard method of communication worldwide, making it imperative for enterprises to deploy messaging services for their customers now,” said Anurag Lal, President & CEO of Infinite Convergence Solutions. “We built EMS based on our innovative carrier-grade messaging platform that supports some of the largest mobile operators in the world to bring this same technology to enterprises.”
With features such as global reach, deliver assurance and end-to-end security, as well as a user-friendly web portal, campaign manager, opt-in/opt-out capabilities and messaging analytics, EMS maximizes its leading-edge platform to provide superior enterprise messaging capabilities.
“The 16th Annual CRM Excellence Award honors Infinite Convergence for being a true CRM partner to its customers and clients,” said Rich Tehrani, TMC’s CEO and Group Editor-in-Chief. “Infinite Convergence has demonstrated to the editors of CUSTOMER magazine that EMS improved the processes of their client's businesses by streamlining and facilitating the flow of information,” added Tehrani.
Based on hard data, the CRM Excellence Awards rely on facts and statistics demonstrating the improvements that the winner’s product has made in a client’s business. Winners were chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all-encompassing, covering the entire enterprise and the entire lifetime of the customer.
The 2015 CRM Excellence Award winners are highlighted in the May 2015 issue of CUSTOMER magazine.
For more information about Infinite Convergence’s EMS, visit Infinite-convergence.com/enterprise-messaging-service.
About Infinite Convergence Solutions
Infinite Convergence Solutions, Inc., provides next-generation messaging and mobility solutions to carriers and enterprises globally, including an Enterprise Messaging Services suite, secure messaging through its standalone app NetSfere and SMS/MMS gateway solutions. The company’s technology supports more than 130 million subscribers by sending nearly one trillion messages per year. Infinite Convergence Solutions is a wholly-owned subsidiary of Infinite Computer Solutions (BSE: 533154|NSE: INFINITE) with offices in the United States, Germany, India, and Singapore.
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit customer.tmcnet.com.
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; IoT Evolution Conference & Expo; SmartVoice Conference; Software Telco Congress; Super Wi-Fi Summit - The Global Spectrum Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo; Fitness and Sports Wearable Technology (FAST) Expo, WebRTC Conference & Expo; and more. Visit TMC Events for additional information.
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