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ISG Provider Lens™

Healthcare Digital Services, U.S. 2021

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ISG Observations

Resources

Case Study

Healthcare
Infinite Helps U.S. State Modernize IT Infrastructure and Applications for Improved Medicaid Processing.......

Case Study

Healthcare
Helping Healthcare Organization by Reducing the Manual Error in the Report Handling through.......

Case Study

Healthcare
Solving the Challenge of Healthcare Enterprise Testing Space by Bringing Automation.......

Product Challenger

This quadrant assesses providers of healthcare payer BPaaS engaged in end-to-end outsourcing of business processes across the technology stack with the aim to improve business outcomes. A service provider integrates services, processes, applications and infrastructure into a comprehensive service, with the clear objective of cost control. Apart from cost savings, BPaaS also supports improved member and provider experience, operational insights, improved quality of care and regulatory compliance

This quadrant assesses service providers that offer digital transformation services to healthcare providers such as hospital systems and independent healthcare providers. They should be responsible for processes and systems pertaining to patient relations and care such as patient intake, physician referral management, ambulatory and chronic care, and postacute care. The services should also include employee systems such as information portals, scheduling and collaboration.

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