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Specialized Services

Wide-ranging portfolio of integrated solutions and services.

Put 18+ years of experience in legacy networking products and next generation technologies to work for you.

Our wide-ranging portfolio of integrated solutions and services, including test labs, network professional services and network/element management, enables service providers, telecom & industrial equipment vendors and independent software vendors to launch their products flawlessly and efficiently.

Major services include a dedicated test lab setup spanning 12000+ sq. ft. across offshore locations in India and near-shore locations in North America and a dedicated 24/7, Tier II/III support facility which can be extended to our customers seamlessly.

Why Infinite?

Our telecom and industrial automation labs continue to expand beyond 12000 sq. ft. with equipment from all the leading vendors. High-end test environments are created in the lab to effectively test various customers’ defined, solution-based and interoperability scenarios. Our customers have rated our labs to be on par with their own high-end labs. We also provide a comprehensive suite of software offerings spanning service management systems, network management systems, element management systems and OAM systems.

Product Highlights

  • Expanded the test facility to 12000+ sq. ft. which includes state of the art labs in Chennai & Bangalore, India and Arlington Heights & Boston, North America.
  • Optical lab setup at Chennai with multiple validation networks.
  • Support for 45+ operators worldwide through our Tier II/III professional services facility.
  • Turnkey network management and element management system software development (FCAPS).

Product Service Offerings

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Network Management

We have a strong portfolio of NMS and EMS offerings spanning fault, configuration, accounting, performance and security (FCAPS). We offer design, development and testing of NMS and EMS across multiple domains and multi-vendor products including:

  • Switches & routers.
  • Media gateways.
  • SDN controllers.
  • Multimedia service platforms.
  • Dense Wavelength Division Multiplexing (DWDM) transport systems.
  • Fiber to the x (FTTx) devices.
  • Broadband wireless access equipment.

Service Offerings:

  • Mediation for protocol, such as Transaction Language 1 (TL1), Simple Network Management Protocol (SNMP), Common Management Information Protocol (CMIP), Extensible Markup Language (XML), Common Object Request Broker Architecture (CORBA) and proprietary messages.
  • NMS or EMS graphical user interface (GUI) development for FCAPS.
  • Development of remote device management systems.
  • Middleware development.
  • Integration of NMS with OSS or BSS.
  • Provisioning of interfaces to test equipment and devices to support NMS.

Testing & Lab Infrastructure

Lab Infrastructure

We are a one-stop-shop for telecom equipment manufacturers for end-to-end testing of their networking products in the datacom, broadband and optical domains. With advanced test equipment from leading vendors spanning 12000+ sq. ft. at our offshore location in India and near-shore locations in North America, we provide full spectrum testing services, test automation and reusable test frameworks that address the critical challenges of interoperability, test cycle time and budget constraints.

Testing services offered include:

  • Platform testing.
  • Feature integration testing.
  • System verification testing.
  • Stability and stress testing.
  • Interoperability testing with the help of a wide range of equipment from leading vendors.
  • Compliance testing required for certifications.
  • Performance and scalability testing.
  • Regression testing & test automation.
  • SDK testing (compilation, builds on various configurations and platforms).
  • Conformance testing.
  • SNMP GUI testing.

TAF (Test Automation Framework).

With a plethora of testing experience by virtue of our advanced test labs, we are a trusted partner in developing comprehensive test frameworks that accelerate the product development cycle. Our IGAF is a cloud-hosted solution supporting top defect management tools and runs any automation script without the need for any knowledge about executing scripts.

Key Features of IGAF

  • Platform hosted and cloud hosted options.
  • Customized reporting in multiple formats.
  • Cost-effective solution.
  • Rapid ROI.
  • Easy maintenance and version control.
  • Works with all types of testing tools.
  • Effective integration with CI tools.

Professional Services

Our array of professional services cover the entire range of services across different stages of network deployment.

  • Pre-deployment stage: network planning, network design, security design and security assessment.
  • Deployment stage: installation and commissioning, provisioning, integration & testing, network optimization, network operations, network migrations and upgrading.
  • Post-deployment stage: customer service management, Tier II/ Tier III support, network policy management, applications management and field engineering.

Tier II/III Support

Infinite offers 24/7/365 Tier II/III support services to our customers through an advanced team with expert networking engineers grounded in Kepner-Tregoe (KT) processes for troubleshooting. We take complete program ownership and support for a widespread network of service providers across 45 countries.

Service Spectrum

  • Incident management.
  • Problem management.
  • New box turn up.
  • S/W and H/W upgrades.
  • On-Site support as required.
  • Restore outages within 2 hours to comply to customer’s MTTR.
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