Case Study

Re-Imagine a Superior Omnichannel Experience in Retail Banking

About the Company

A Large Regional Bank in the U.S.

Background of Business Problem

Our Approach & Solution

Infinite crafted a user-friendly design for both online and mobile banking and upgraded the bank’s system to be cloud-based. The solution focused on four key areas:

Enhancing Customer Experience

Infinite redesigned the bank's online and mobile interfaces, offering a seamless and intuitive user experience to attract and retain customers.

Modernizing Legacy Systems

By updating old systems, Infinite enabled a more flexible and adaptable open banking model, allowing the bank to keep pace with industry standards.

API and Microservices Integration

Infinite integrated the bank’s systems using APIs and microservices, ensuring smooth communication and interoperability with other platforms.

Cloud Migration

Moving the bank's infrastructure to the cloud provided better flexibility, scalability, and growth potential, positioning the bank to quickly adapt to future technological advancements.

Business Outcomes

The transformation significantly improved the bank's digital services on both Mobile and Web platforms. This resulted in:

~40%

faster time to market for new features

9M+

Customer lives impacted with enhanced banking experience

>30%

Reduction in cost

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