Customer Overview
Scope
- Multi-vendor device fragmentation with no standardized testing framework across meter brands and firmware versions
- Manual testing processes creating bottlenecks in device certification and delaying rollouts
- Complex DLMS/COSEM protocol compliance requirements across multiple geographies
- Security vulnerabilities in Head End System applications not identified until late in the deployment cycle
- No scalable simulation environment to stress-test systems against millions of concurrent endpoints before production
Solution
HES Development and Support
- Designed and developed Head-End applications for utility operators to create, control, and monitor smart meter infrastructure across EESL, PEA, and SMv2 HES solutions
DLMS/COSEM Protocol Qualification
- Implemented and tested DLMS/COSEM global standard protocol across 300+ device types, issuing Certificate of Integration (COI) for multi-region, multi-vendor meter interoperability
Performance Engineering
- Built high-performance simulation environments stress-testing up to 5 million end entities at production scale
Test Automation
- Built a custom modular automation framework achieving 80%+ automation coverage across regression, functional, and integration test suites
Business Outcomes
30%
Reduction in integration costs across complex AMI environments.
90%
Reduction in defect leakage to production through consistent test coverage across all releases and patches, minimizing rework and ensuring higher system reliability.
60%
Increase in test automation coverage, enabling faster and more reliable release cycles across multiple customer programs simultaneously.
50%
Reduction in deployment cycles for new devices and vendors
60%
Reduction in manual data collection and validation effort, reducing customer disputes and revenue leakage.
99%
Billing data accuracy achieved across large-scale AMI deployments, directly reducing consumer disputes, minimizing revenue leakage, and improving trust in utility billing systems.
80%
Test automation coverage across all releases, ensuring that quality was never compromised, regardless of program scale or delivery pace
Adopted global standards compliance across geographies to reduce technical risk, simplify future program expansion, and ensure audit readiness across all regional deployments.
Additional outcomes delivered
- Established real-time scenario testing and a fully offshored lab setup — enabling 24x7 device validation without customer-side lab dependency
- Reduced customer disputes and revenue leakage through 99% billing data accuracy
- Global standards compliance adopted across USA, UK, India, and multiple Asian regions — reducing technical risk and simplifying future expansion and audits
- Consistent test coverage across all releases and patches — minimizing rework and ensuring higher system reliability