Infinite’s Dispatch and Mobility Application Saves Telecom Company USD$30 Million and Improves Field Agent and Technician Productivity
Infinite’s Dispatch and Mobility Application Saves Telecom Company USD$30 Million and Improves Field Agent and Technician Productivity

The Challenge 

The field agents and technicians of a global telecom company have a wide range of jobs and expertise – from provisioning and activating new Internet service, to laying new cable for television and phone service, to constructing and maintaining cell towers and more. However, they were spending several hours away from the field and in their offices each day to manually download and print their daily job assignments from the company's web portal. They also had to spend time manually prioritizing their assignments based on which ones were in closest proximity to the neighborhoods and/or region they covered. All of this could take two hours or more. 



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The Challenge 

The field agents and technicians of a global telecom company have a wide range of jobs and expertise – from provisioning and activating new Internet service, to laying new cable for television and phone service, to constructing and maintaining cell towers and more. However, they were spending several hours away from the field and in their offices each day to manually download and print their daily job assignments from the company's web portal. They also had to spend time manually prioritizing their assignments based on which ones were in closest proximity to the neighborhoods and/or region they covered. All of this could take two hours or more. 



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