Infinite and ServiceNow bring together everything you need to automate, digitize and simplify business processes
OVERVIEW
Companies today must find ways to work smarter and faster, and ensure that customers and employees are connected, efficient, and informed. ServiceNow is the leading cloud-based platform to accelerate business innovation and supercharge experiences.
As a ServiceNow partner, Infinite offers world-class ServiceNow consulting implementation services to help the organizations quickly achieve maximum business benefits out of ServiceNow. We help customers transform their enterprise’s service management and eliminate service bottlenecks in all functions of their business. These cross-functional solutions seamlessly connect and orchestrate applications across IT, customer service, HR, security, facilities, and lines of business.
Our Offerings
Infinite offers world-class ServiceNow consulting services to help organizations quickly achieve maximum business benefits out of ServiceNow.
IT Service Management
ServiceNow ITSM suite can transform your business by allowing you to consolidate and automate service management processes, while increasing efficiency and lowering cost.
IT Operations Management
Pro-actively monitor, detect and fix IT service issues while managing risks & impact.
Service Portal
Leveraging our UI/UX expertise, we have handcrafted intuitive service portals which offer end-to-end service experience.
Customer Service Management
Improve customer engagement using ServiceNow CSM. Connect customer service with other teams to resolve issues quickly and proactively.
IT Business Management
Gain visibility into portfolio investments and business strategies for better outcome. Track progress in real time to see exactly how funds are spent and the value of the work being delivered. Connect your investment plan to your work plan of action for greater agility.
Performance Analytics
Performance Analytics comes with over 600 predefined KPIs for measuring platform processes and includes responsive and interactive dashboards, next-level drilldowns, and powerful analytics that deliver insight into how to improve the quality of business services and processes.
Governance, Risk and Compliance
GRC helps transform processes across your enterprise into an integrated risk program to deliver a real-time view of compliance and risk, resulting in improved decision making and performance across your organization, including vendors.
Telecom Service Management
Elevates telecom service and operations by connecting the customer and network onto one native cloud platform. Real-time visibility and E-to-E service assurance, CSPs arm employees with insights to deliver proactive customer experiences.
Telecom Service Operations Management
Tap into vast network event data across domains to proactively monitor service health. Adaptive AI tools monitor for anomalies, turning a tidal wave of event data into actionable alerts and reducing event noise by 99%.
Managed Services
Infinite offers ServiceNow as a Managed Service with its own (channel partner) multi-tenant instance and via client-dedicated instances.
Partnership
ServiceNow Reseller
Our reseller partnership enables us to provide licenses along with professional services, providing a single point-of-contact for our clients. 
Consulting and Implementation
Our consulting and implementation partnership enables us to deliver implementation, integration, consulting, transformation, deployment, adoption, and ongoing support. 
Managed Service Partner
Our managed services provide comprehensive “as-a-service” solutions and managed services to drive customer success at scale.
Delivering value to our customers
Delivering powerful, cloud-based solutions and services that truly bring innovation to our clients is integral to being a trusted partner, and the Infinite plus ServiceNow partnership delivers on that promise.
The Infinite Difference
ServiceNow Implementation Accelerators
We have developed implementation accelerators for IT Service Management (ITSM), HR Service Delivery, Customer Service, Security Operations, Asset Management, and Field Service Management. Combining these IP accelerators with ServiceNow’s award winning Now Platform brings together everything clients need to drive seamless service experiences.
Industry-Specific Solutions
We bring domain expertise and expertise in healthcare, telecom, media, manufacturing, banking, financial services, insurance, and other industries to meet the specific needs of these clients.
Global Delivery at Scale
As a global partner with more than 20 delivery facilities and 16,000 employees, we have the scale and expertise to deliver ServiceNow solutions at scale.
