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Case Study

World’s Largest Oracle Utilities Implementation for a Leading State-Owned Power Utility

Customer Overview

The customer is largest state-owned power utilities provider serving 30M+ consumers. The project aimed to replace fragmented legacy billing infrastructure with a single, scalable, cloud-native revenue management system that could serve all customer’s entities under a unified platform.

Scope

  • Customer operated on multiple siloed systems handling billing, collections, and customer data with no unified view
  • Revenue leakage due to billing inaccuracies and disconnected data flows
  • CAPEX-heavy on-premise infrastructure with limited scalability
  • Manual billing and meter reading processes causing errors and delays
  • Mobile enablement required for 5,000+ field staff and 10M+ consumers
  • 30+ third-party integrations required across payment gateways and government portals

Solution

Infinite implemented a COTS-based Oracle CC&B (Customer Care & Billing) Revenue Management System deployed on cloud infrastructure — the first of its scale globally — transitioning the customer from a CAPEX-heavy on-premise model to a flexible, OPEX-based Pay-Per-Consumer subscription. The engagement spanned four major workstreams.

Build & Deployment

  • Implemented Oracle CC&B v2.8 — first upgrade of this scale in APAC
  • 30+ integrations with payment gateways, government portals, and systems
  • Real-time 360° revenue visibility across all customer entities

Infrastructure Transformation

  • Migrated entire workload to cloud, shifting from CAPEX to OPEX via a 7-year Pay-Per-Consumer subscription
  • 24x7 cloud support covering Database Administration (DBA), network, security, and Management Information Systems (MIS)

Mobile Enablement

  • Self-service mobile billing app rolled out to 10M+ consumers
  • Departmental app deployed to 5,000+ field staff for meter reading and service management

Knowledge Transfer & Training

  • 584+ member development and field support team deployed
  • 12,000+ associates trained
  • 75+ application handbooks and video materials created

Business Outcomes

20%

Deployed a mobile self-billing application for field staff, reducing manual intervention and enabling remote meter reading and billing to drive a 20% reduction in operational costs.

25%

Reduction in infrastructure costs via cloud migration, reducing capital expenditure and improving system scalability.

30M+

Consumers migrated on a single unified platform, eliminating data silos and enabling consistent service delivery at scale.

14 Months

Delivered full program go-live in 14 months, one of the fastest implementations of an Oracle Utilities platform at this scale globally, with no compromise on quality or scope.

Zero Business Disruption

During the CCB v2.3 to v2.8 upgrade, maintaining uninterrupted billing and customer service operations throughout the transition.

Additional outcomes delivered

  • Largest single Oracle Utilities implementation in the world — selected over best-of-breed global System Integrators
  • Minimal consumer complaints related to bills and payment adjustments post go-live
  • Improved cash flow through increased billing accuracy and collection efficiency
  • Reduced system losses and enhanced 360° revenue visibility for customer management
  • Improved SLA adherence to industry benchmarks; enhanced billing quality and customer satisfaction
  • Seamless CCB v2.3 to v2.8 upgrade with zero business disruption
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