Infinite helped client to build and manage PDLC for Multi Service router with backplane capacity of 500+ Gbps. The product can handle extensive routing, switching, MPLS and carrier Ethernet function for Mobile Backhaul & Broadband aggregation networks.

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The Customer

The client is one of the leading giants in high performance routers and switches for Telecom Service Providers (TSPs). It is considered a specialist vendor focused on three different application areas: mobile backhaul edge routing, optical transport, and fixed broadband access, all supported by professional services. The client has strong global Tier 1 customers and a network of partners. They have global operations in more than 80 countries and are serve 80% of the top global Telecom Service Providers.

Challenge

Being one of the leading backhaul and broadband access products providers, the client had the unique challenge of maintaining the PDLC as per market requirement and also ensuring the quality of products and services delivered. In addition the client also had to deal aggressively with services to customers and upgrades to existing products. The client was also required to find a suitable solution for increasing global customer support. This is why the client needed to associate with a long-term strategic partner to take on the challenges across different fronts.

Solution

Infinite began the association with the client with a commitment to meeting the requirements dictated by their aggressive market driven strategy. The objective was to become a proactive partner helping the client with out-of-the-box thinking to overcome technological and delivery challenges. Infinite’s placed focus sharply on features development beginning with requirement analysis, product development, sustenance, customer support and field operations. Infinite lent support with its proven expertise in technologies like MPLS, Carrier Ethernet and SP routing. Infinite operated a 5000 square feet Development Center in India, equipped with Development and Test labs equipped with high performance evaluation products like Ixia and Spirent.

Outcome

Infinite’s expertise in technology helped the client shorten their development lifecycle and go to market faster. Infinite’s association proved to be a significant contributor in meeting the client’s planned and ad hoc business challenges. The consistency with which Infinite delivered technology solutions to overcome PDLC challenges resulted in Infinite becoming a key strategic partner to the client, owning the releases to the product and co-owning the PDLC.


SNAPSHOT


Challenge

The client needed to associate with a long-term strategic partner to take on the various technology and operational challenges across different fronts, in order to effectively manage PDLC and ensure the product met the market requirements.

Solution

Infinite’s long-term strategic partnership delivered proactive solutions on Carrier Ethernet and Broadband Aggregation. Infinite owned the releases for the product and co-owned the PDLC jointly with the customer’s engineering and product teams.

Outcome

Infinite quickly acquired a major contributor role with customer and worked consistently on various fields across technologies with the customer to become a strategic partner of choice for a long term relationship.

About Infinite

Infinite Computer Solutions is your partner in growth, providing flexible solutions that reduce costs, enable new business competences and drive continuous process improvements that contribute to increased revenues. With a global team of over 5000, Infinite partners with Fortune 500 companies from Telecom, Healthcare, Energy & Utilities, Media & Content and Banking & Finance industries to provide Application Management, Infrastructure Management and Product Engineering Services including Mobility & Messaging Products and Solutions.