Case Study

Driving Growth and Efficiency with a Modernized Operations Stack for Rapid Expansion, Automation, and Improved Customer Engagement

A Tier-2 Rural Fiber Operator serving dispersed communities across the Midwest and Southeast sought to modernize its entire operations stack to support aggressive fiber rollout across multiple new markets.

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Cloud Based Migration of Policy and Claims Management Systems

A Fortune 500 global insurance provider embarked on a transformative journey to modernize its policy and claims management systems. The insurer transitioned from multiple legacy systems to Salesforce Service Cloud, implementing a phased approach to ensure seamless business operations. By customizing Salesforce Service Cloud, they developed integrated modules for policy administration, claims management, billing, payments, and reporting tailored to the insurance lifecycle. This migration streamlined operations, reduced costs, and enhanced service delivery across diverse geographies.

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