May 07, 2014
Enterprise Messaging Service Honored for Helping Clients Improve CRM
Chicago (PRWEB) May 07, 2014
Infinite Convergence Solutions, a next-generation wireless messaging and enterprise mobility solutions provider for carriers and enterprises, announced today that TMC, a global, integrated media company, has named its Enterprise Messaging Service (EMS) as a recipient of a 2014 CRM Excellence Award, presented by CUSTOMER magazine. CUSTOMER has been the premier publication in the CRM, contact center, and teleservices industries since 1982.
“Mobile messaging is becoming an increasingly useful tool for enterprises to connect with their key stakeholders,” said Anurag Lal, CEO of Infinite Convergence. “We’re honored to win this award. Our EMS is a key enabler for enterprises looking to adopt a mobile messaging solution whose technology has a proven track record of driving messaging for tier-1 wireless carriers globally.”
Infinite Convergence’s Enterprise Messaging Service (EMS) is a cloud-based messaging service that is specifically designed for enterprises to securely exchange information with customers, employees, and business partners globally via text, picture, video, and audio messages. Via the web-based EMS portal, sales and marketing teams can easily manage mobile messaging campaigns and monitor valuable analytics to develop mobile-based customer engagement strategies. Features include delivery assurance, end-to-end secure delivery, opt-in/opt-out capabilities and uses across a variety of industries, including financial institutions, travel and hospitality, retail, and healthcare. With customization and systems integration services, Infinite Convergence’s experienced end-to-end service team helps enterprises expedite the introduction of value-added mobile messaging.
“The 15th Annual CRM Excellence Awards has recognized Infinite Convergence for being a true CRM partner to its customers and clients,” said Rich Tehrani, TMC’s CEO and Group Editor-in-Chief.
“Infinite Convergence has demonstrated to the editors of CUSTOMER magazine that EMS improved the processes of their clients’ businesses by streamlining and facilitating the flow of information,” added Tehrani.
Based on hard data, the CRM Excellence Awards rely on facts and statistics demonstrating the improvements that the winner’s product has made in a client’s business. Winners were chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.
The 2014 CRM Excellence Award winners can be found in the May issue of CUSTOMER magazine.
For more information, please visit http://www.tmcnet.com
About Infinite Convergence:
Formed in 2010 as a result of an alliance between Infinite Computer Solutions (BSE: 533154|NSE: INFINITE) and Motorola (now Nokia Solutions and Networks), Infinite Convergence provides innovative messaging and mobility solutions and next-generation wireless communication technologies to mobile operators and enterprises. Currently supporting more than 130 million subscribers globally, Infinite Convergence offers a complete range of scalable Enterprise Messaging Services, Rich Communication Suite, enterprise mobility suite, Converged Messaging, Public Safety Messaging, SMS, MMS, and Gateway solutions for businesses and Tier 1 wireless operators globally. Headquartered outside Chicago, Infinite Convergence employs 200 people in the USA, Germany, India and Singapore. Infinite Convergence Solution is a wholly owned subsidiary of Infinite Computer Solutions.
For more information, visit http://www.infinite-convergence.com
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading B2B communications event, as well as industry events: 3D Printing Conference & Expo; Asterisk World; AstriCon; (CVx) ChannelVision Expo; Cloud4SMB Expo; DevCon5 - HTML5 & Mobile App Developers Conference; M2M Evolution Conference & Expo; Mobile Commerce Zone Conference & Expo; SecureIT; StartupCamp; Super Wi-Fi Summit; SIP Trunking-Unified Communications Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo; and more. Visit TMC Events for additional information.
For more information on TMC, visit http://www.tmcnet.com
Infinite Convergence Contact:
Vice President Marketing
Public Relations Contact:
Walker Sands Communications
203-852-6800, ext. 287