A Fortune 500 Healthcare Payer that provides health insurance through government programs

Business Challenge

As a health insurance provider for 5 million members in North America, the client aimed to implement a comprehensive E2E testing process supporting all Lines of Business and developing a scalable testing strategy. They also sought to establish a Testing Center of Excellence (TCOE) for standardizing organizational processes and workflows. 

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Approach
  • Establish a comprehensive E2E testing and a Testing COE to increase reliability, and enhanced efficiency.
  • Automate file extraction processes and comparisons for Provider, Membership, and Pay-to-Provider data.
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Solution
  • Infinite established a TCOE within 10 months of engagement, enabling:

1) Creation of reusable test cases, 2) Standardization of testing processes across the client’s systems

  • Various testing methods, including Functional, Performance, Automation, Security, EDI, Compliance, Accessibility, SIT, etc., were implemented to provide comprehensive testing support for all workflows.
  • Our Testing expertise enabled a successful derivation of decomposed requirements from over 3,500 master requirements.
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Business Value
  • $1.2m  Overall Savings in 2022
  • 25%  Increase in savings through Core-Flex Model
  • 30%  Improved Reliability
  • 40%  Effort saved by automation of smoke test for QNXT upgrade projects
  • 70%  Faster application performance on cloud